Terms of Service

These terms form a binding agreement between you and Operance Connect Limited ("Operance", "we", "us") governing your access to the Operance direct engagement platform at operance.uk (the "Platform"). The Platform is a private workspace for UK construction and development businesses to identify, introduce, contract and engage senior operators, advisors and project-delivery professionals on a direct basis. Operance is not a recruitment agency, an employment business, a marketplace, an escrow provider, or a party to any engagement entered into between a business and an operator.

The Platform is available to organisations and individuals who (i) are acting in the course of a trade, business or profession, (ii) can lawfully enter into binding contracts in their jurisdiction, and (iii) have not previously been suspended or removed by Operance. Membership is curated. We reserve the right to decline or revoke access at our discretion.

You confirm that any user added to a business or operator account is authorised to act on that organisation's behalf and to bind it commercially. You are responsible for safeguarding credentials and for all activity carried out under your account.

Paid plans are described on the pricing page and confirmed at checkout. Subscriptions renew monthly until cancelled. Introduction credits are consumed when you commit to an introduction and are not transferable between accounts. Credit balances reset on each renewal in line with the plan allowance. All fees are quoted exclusive of VAT, which is added at the prevailing UK rate where applicable. Payment is processed by Stripe Payments Europe, Limited and is subject to their terms. Cancellation and refund handling is set out separately in our Refunds & Cancellation notice.

Where a business commits an introduction credit and the operator accepts, a protected introduction is created and an engagement record is opened. The protected introduction period runs for twelve (12) months from the date the introduction is accepted. During the protected introduction period, any commercial engagement of that operator — or of any individual or entity controlled by, controlling, or under common control with that operator — by the business, any of its group entities, or any party engaging on its behalf, is treated as an Operance-introduced engagement and is subject to the engagement governance participation set out in section 6 and to the platform record. Off-platform contact arrangements made prior to introduction, the sharing of direct contact details within platform messaging in order to bypass the introduction record, or the routing of an engagement through a third party in order to avoid attribution, each constitute a material breach of these terms.

When a protected introduction results in a confirmed commercial engagement, the business records that engagement on the platform (a "declared engagement") and Operance participates on the fixed banded basis published on the pricing page. Engagement governance participation reflects the introductions, governance, continuity tooling and engagement record that surround the engagement; it is not a percentage of engagement value, and it is not deducted from operator fees. Operators are paid in full by the business directly, on the terms agreed between them. The current bands are (i) under £75,000 annualised engagement value: £1,500; (ii) £75,000 to £250,000 annualised engagement value: £3,500; (iii) above £250,000 annualised engagement value: £6,500. Where a declared engagement renews, extends or is followed by a further engagement with the same operator beyond the protected introduction period, a single continuity participation equal to fifty percent (50%) of the original band is payable on the first such renewal or further engagement, after which no further participation is payable in respect of that engagement relationship. Engagement governance participation is invoiced separately from the subscription and is exclusive of VAT, which is added at the prevailing UK rate where applicable. The business is responsible for declaring engagements promptly and accurately; the operator is required to disclose engagements that originated from an Operance introduction in accordance with section 7. Operance is not a recruitment agency, an employment business, an employer of record, a paymaster, an escrow provider, or a party to the engagement contract. The participation is a charge for engagement governance infrastructure and does not represent a placement, supply or commission arrangement.

Operators acknowledge that, as part of maintaining their verified standing on the Platform, engagements that originate from an Operance introduction must be disclosed via the engagement declaration mechanism on the Platform within a reasonable period of the engagement commencing. Disclosure is procedural; it does not affect the operator's commercial relationship with the business and does not result in any deduction from the operator's fees. Failure to disclose an engagement that originated from an Operance introduction may result in the suspension or removal of the operator's verified standing.

The protected introduction period set out in section 5 and the engagement governance participation set out in section 6 are agreed by both businesses and operators as a condition of access to the Platform. Arrangements designed to avoid attribution of a declared engagement — including but not limited to engagement of the operator through a related party, a personal service company controlled by the operator, an alternate corporate vehicle, or any other intermediary — do not displace the participation due under section 6. Where a business or operator becomes aware of a potential or actual breach, they will notify Operance promptly and in good faith, and the parties will seek to resolve the position commercially before any further step is taken.

Operance does not verify the commercial terms agreed between businesses and operators, does not take part in the engagement, and is not a party to any contract for services agreed off-platform. Verification of operators covers identity, credentials and references at the time of onboarding; it is not an ongoing warranty of conduct, suitability or performance. You are responsible for your own diligence on counterparties, for any engagement contract you enter into, and for compliance with IR35, AWR, off-payroll working rules, anti-money-laundering requirements, sanctions, and any other regulatory obligations applicable to your engagement.

You will not (a) attempt to extract bulk data from the Platform, (b) misrepresent your identity, organisation or credentials, (c) circumvent verification, protected introduction, or engagement governance participation controls, (d) use the Platform to harass, defame or discriminate against any party, or (e) use the Platform to source or offer engagements unrelated to UK construction, development or built-environment professional services. Operance may suspend access without notice where it reasonably suspects a breach.

The Platform, including its design, copy, code and verification framework, is the property of Operance Connect Limited. You retain ownership of content you submit; you grant Operance a worldwide, non-exclusive, royalty-free licence to host and process that content for the purpose of operating the Platform.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to the foregoing, Operance's total aggregate liability arising out of or in connection with the Platform in any twelve-month period is limited to the fees paid by you to Operance in that period, or £1,000, whichever is greater. Operance is not liable for indirect, consequential or special losses, loss of profit, loss of revenue, loss of opportunity, or loss of data, howsoever arising.

You may cancel your subscription at any time from the Billing area; access continues to the end of the current billing period. Termination of a subscription does not extinguish the protected introduction period in respect of introductions already accepted, nor any engagement governance participation in respect of engagements that have been or are subsequently declared as having originated from those introductions. Operance may terminate or suspend access immediately for material breach, for non-payment, or where continued access would expose Operance, other members or the Platform to unacceptable risk.

These terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising out of or in connection with these terms.

We may update these terms from time to time. Material changes will be notified by email to the account contact and posted on this page with an updated effective date. Continued use after the effective date constitutes acceptance.

Operance Connect Limited · legal@operance.uk · Registered office [Registered office].