Terms of Service

These terms form a binding agreement between you and Operance Connect Limited ("Operance", "we", "us") governing your access to the Operance direct engagement platform at operance.uk (the "Platform"). The Platform is a private workspace for UK construction and development businesses to identify, introduce, contract and engage senior operators, advisors and project-delivery professionals on a direct basis. Operance is not a recruitment agency, an employment business, a marketplace, an escrow provider, or a party to any engagement entered into between a business and an operator.

The Platform is available to organisations and individuals who (i) are acting in the course of a trade, business or profession, (ii) can lawfully enter into binding contracts in their jurisdiction, and (iii) have not previously been suspended or removed by Operance. Membership is curated. We reserve the right to decline or revoke access at our discretion.

You confirm that any user added to a business or operator account is authorised to act on that organisation's behalf and to bind it commercially. You are responsible for safeguarding credentials and for all activity carried out under your account.

Paid plans are described on the pricing page and confirmed at checkout. Subscriptions renew on the cadence stated at checkout until cancelled in accordance with this section. The following minimum commitment periods apply: Business Standard — a three (3) month minimum commitment from the date of first payment; Business Programme — a quarterly minimum commitment from the date of first payment, renewing quarterly; Operator Verified Participation — a monthly subscription (£19 / month), cancellable at any time with access continuing to the end of the then-current billing period. Cancellation requested within an active commitment period takes effect at the end of that period. Introduction credits are consumed when a business commits to an introduction and are not transferable between accounts. Credit balances reset on each renewal in line with the plan allowance. All fees are quoted exclusive of VAT, which is added at the prevailing UK rate where applicable. Payment is processed by Stripe Payments Europe, Limited and is subject to their terms. Cancellation and refund handling is set out in our Refunds & Cancellation notice. Subscriptions cancelled at the end of a commitment period retain access to the platform until the end of the then-current billing period.

Operator Verified Participation is a monthly subscription (£19 / month) supporting the governed introduction infrastructure, verification framework and engagement record continuity that operate around every engagement. Verified standing is a condition of priority surfacing in shortlists, the full engagement record and continuity tooling. Operance does not deduct from operator fees, does not sit on engagement cashflow and does not act as a paymaster, employer of record, intermediary or party to any engagement contract. The subscription is an infrastructure participation charge, not a placement, commission or success-fee arrangement.

Where a business commits an introduction credit and the operator accepts, a protected introduction is created and an engagement record is opened. The protected introduction period runs for twelve (12) months from the date the introduction is accepted. During the protected introduction period, any commercial engagement of that operator — or of any individual or entity controlled by, controlling, or under common control with that operator — by the business, any of its group entities, or any party engaging on its behalf, is treated as an Operance-introduced engagement and is subject to the Engagement Activation Fee set out in section 6 and to the platform record. Off-platform contact arrangements made prior to introduction, the sharing of direct contact details within platform messaging in order to bypass the introduction record, or the routing of an engagement through a third party in order to avoid attribution, each constitute a material breach of these terms.

When a protected introduction results in a commercial engagement, both parties formally activate that engagement through Operance by independently confirming activation within the platform. On both-party confirmation a single, fixed Engagement Activation Fee of £3,500 becomes payable by the business. The fee is independent of engagement value, day rate, fee model or duration. The Engagement Activation Fee is the charge for the governed activation record, the protected introduction chronology, the engagement record and the institutional infrastructure that supports the relationship. It is not a recruitment fee, placement fee, success fee, percentage commission or deduction from operator fees. Operators are paid in full by the business directly, on the terms agreed between them. The Engagement Activation Fee is invoiced separately from any subscription and is exclusive of VAT, which is added at the prevailing UK rate where applicable. Both parties are required to confirm activation promptly and in good faith once a commercial engagement has been agreed. Operance is not a recruitment agency, an employment business, an employer of record, a paymaster, an escrow provider, or a party to the engagement contract.

Operators acknowledge that, as part of maintaining their verified standing on the Platform, engagements that originate from an Operance introduction must be disclosed via the engagement declaration mechanism on the Platform within a reasonable period of the engagement commencing. Disclosure is procedural; it does not affect the operator's commercial relationship with the business and does not result in any deduction from the operator's fees. Failure to disclose an engagement that originated from an Operance introduction may result in the suspension or removal of the operator's verified standing.

The protected introduction period set out in section 5 and the Engagement Activation Fee set out in section 6 are agreed by both businesses and operators as a condition of access to the Platform. Arrangements designed to avoid attribution of an Operance-introduced engagement — including but not limited to engagement of the operator through a related party, a personal service company controlled by the operator, an alternate corporate vehicle, or any other intermediary — do not displace the Engagement Activation Fee due under section 6. Where a business or operator becomes aware of a potential or actual breach, they will notify Operance promptly and in good faith, and the parties will seek to resolve the position commercially before any further step is taken.

Operance does not verify the commercial terms agreed between businesses and operators, does not take part in the engagement, and is not a party to any contract for services agreed off-platform. Verification of operators covers identity, credentials and references at the time of onboarding; it is not an ongoing warranty of conduct, suitability or performance. You are responsible for your own diligence on counterparties, for any engagement contract you enter into, and for compliance with IR35, AWR, off-payroll working rules, anti-money-laundering requirements, sanctions, and any other regulatory obligations applicable to your engagement.

You will not (a) attempt to extract bulk data from the Platform, (b) misrepresent your identity, organisation or credentials, (c) circumvent verification, protected introduction, or Engagement Activation controls, (d) use the Platform to harass, defame or discriminate against any party, or (e) use the Platform to source or offer engagements unrelated to UK construction, development or built-environment professional services. Operance may suspend access without notice where it reasonably suspects a breach.

The Platform, including its design, copy, code and verification framework, is the property of Operance Connect Limited. You retain ownership of content you submit; you grant Operance a worldwide, non-exclusive, royalty-free licence to host and process that content for the purpose of operating the Platform.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to the foregoing, Operance's total aggregate liability arising out of or in connection with the Platform in any twelve-month period is limited to the fees paid by you to Operance in that period, or £1,000, whichever is greater. Operance is not liable for indirect, consequential or special losses, loss of profit, loss of revenue, loss of opportunity, or loss of data, howsoever arising.

You may cancel your subscription at any time from the Billing area; access continues to the end of the current billing period. Termination of a subscription does not extinguish the protected introduction period in respect of introductions already accepted, nor any Engagement Activation Fee in respect of engagements that have been or are subsequently activated as having originated from those introductions. Operance may terminate or suspend access immediately for material breach, for non-payment, or where continued access would expose Operance, other members or the Platform to unacceptable risk.

These terms are governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising out of or in connection with these terms.

We may update these terms from time to time. Material changes will be notified by email to the account contact and posted on this page with an updated effective date. Continued use after the effective date constitutes acceptance.

Operance Connect Limited · legal@operance.uk · Registered office: Century House, Wargrave Road, Henley-on-Thames, Oxfordshire RG9 2LT.